About Us - Walkin Wheels for Dogs

WalkinWheels.com is a part of the HandicappedPets.com Family of Websites. We provide products, services, and support to the caretakers of elderly, injured, and special needs pets.
 
Your order will be charged by, and shipped by HandicappedPets.com.
 
Contact Information:
 
Walkin Wheels for Handicapped Pets
HandicappedPets.com
105 Route 101A, Suite 18
Amherst, NH 03031
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

HandicappedPets Main Line: (603) 577-8854 or (888) 811-PETS

Fax (603) 584-9349
  
 Shipping Policy
1 - We will make every effort to ship your order within 1 business day. Overnight and Second Day orders are usually done first.
2 - Whenever possible, we will send you a tracking number you can use to find out when your product will be delivered.
3 - We do not refund shipping charges for any reason. If your shipment is delayed by the carrier and you are entitled to a refund, you will need to deal directly with the carrier. If necessary, we will help you make a claim.
4 - Some items are drop-shipped directly from the manufacturer. Their policies and ship times may differ.
Please Note: All orders are shipped once payment has been received. Orders paid by check will not ship until payment has cleared.
 
Delivery information
For in-stock items ordered by 12PM Eastern Time. 
Orders placed after 12 PM are shipped the following day (weekends and holidays excluded)
 
   Ordered     
   Next-Day Service    
Delivered  
   2-Day Service   
Delivered
   3 Day Service   
Delivered
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Service Delivered
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Add 1 day for holidays.
 

Items Not Received:
All items are shipped by a traceable method. This means that if you do receive your order, we can find out from the shipper where and when it was delivered. If you do not receive an item that UPS or the Post Office claims was delivered:
1 - Check with your neighbors. We have many cases where a neighbor has taken a package and forgotten to notify someone.
2 - If your package was left on your step and stolen, please file a police report. Send a copy of the report to your homeowners insurance company and the shipper. Your homeowners insurance may cover the cost of stolen items. If the shipper has a dishonest driver, this will alert them.
3 - If a complete investigation shows that we did not ship the package, we shipped it to the wrong address, or that we were at fault then we will re-ship it at our expense.
Note that if you signed a note for UPS or the Post Office saying they can leave packages at your door, then you also agreed not to hold them responsible if something is missing.


Return Policy - Dog Wheelchairs

It is our intention that every Walkin’ Wheels user be happy with their wheelchair. If you experience problems, please call us. Often we can help with a simple adjustment. If you feel the cart is not for you, we can issue a RETURN MATERIALS AUTHORIZATION. Please note that carts returned without a return materials authorization will not receive credit.

RETURN MATERIALS AUTHORIZATION FORMS
Download and print the Return Authorization Forms:

Terms of Use
The content in this site may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for the creation of derivative works without HandicappedPets' prior written consent, except that HandicappedPets, Inc. grants the observer non-exclusive, non-transferable, limited permission to access and display the Web pages within this site solely for the purpose of learning and gathering information about the products, services, support, specifications, history, and corporate information.  The observer is not granted permission in any form to modify the content displayed on this site.  Except for the preceding, HandicappedPets, Inc. does not grant you any express or implied rights or licenses under any of its patents, trademarks, copyrights, or other proprietary or intellectual property rights. Note that portions of this site allow and encourage  viewers  to submit information and photos. All information and photos submitted become the property of HandicappedPets, Inc, unless otherwise agreed, in writing, by both parties.

HandicappedPets, Inc, and it's affiliates makes this information available as a service but is not responsible for it's content. Viewer agrees to check with a veterinarian before applying any information on  this site to their animals.

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The Front Harness, The Rear Leg Rings, and the (optional) Walkin' Lift Rear Harness cannot be returned for hygiene reasons once it has been tried on the dog. The Walkin' Lift is useful without the cart, as a lifting harness to help your dog walk. Our optional handles are useful for this.

RETURNED UNOPENED: If you return the cart to us, unopened, with a Return Materials Authorization we will refund 95% of the cost of the entire cart, less shipping charges.

REFUSED DELIVERY: Please do not refuse delivery as we do get charged for this. If you refuse delivery, you are entitled to a 90% refund, plus shipping charges.

RETURNED WITHIN 14 DAYS: If you try the cart and it does not work for your pet because of the design or fit, call us within 14 days from the day the cart is delivered to you. If we can’t correct it, we will issue you a return materials authorization and refund you up to 80% of the cart’s cost (less shipping). If refurbishing is needed due to scratches or wear, this will reduce your refund.

WITHIN 5 YEARS. The cart is warranted for one year against defects in workmanship (with the exception of normal wear and tear of the harness and wheels). If something breaks, please let us know and we will repair or replace the cart (at our option). You are responsible for all shipping charges.

Items that cannot be returned - Bottom Up Leash (Rear End Support Leash) & Diapers (including Mr.Peepers Wraps & Fancy Pants) cannot be returned.

Chargeback Policy
 
We intend for every customer to be satisfied with their transaction with our company. If you are not happy with your purchase, we offer refunds and exchanges based on the conditions listed here, which you accept when you check the “Agree to terms and conditions” box on our order form. If you feel you have not been treated in accordance with our terms and conditions you have two options: contact us directly, or contact your credit card company and start a “chargeback” if this is available through them.
 
We encourage you not to use the chargeback feature. To save you money and avoid collections problems and fees, please contact us directly with any disputes. A “Chargeback” is when you tell your credit card company that you are in dispute with the charging company (us) and that your do not want the credit card company to pay us the amount you owe.  If the credit card company approves the chargeback this does not mean that you do not owe the money (only a court can do that), it means only that collection of the amount you owe is no longer the credit card company’s responsibility, it is ours.
 
To this end, on receipt of a chargeback from your credit card company we will send you an invoice, net 30 days, for the amount due and a chargeback fee of $50.00. If this is not paid by check or money order within 30 days, your account will go to collection or your local small claims court system for the full amount due, the chargeback fee, and any and all costs associated with the collections effort.

If we have not acted in accordance with the terms and conditions stated here, please let us know immediately and we will do whatever we can do make things right.

International Shipping
Payment may be made by credit card where the credit card companies will guarantee security. In some cases, trade references or a bank check with funds drawn on a US bank may be required.
We'll gladly ship anywhere on the planet. You will be responsible, though, for shipping and handling charges. The shipping calculator on our shopping cart does not always accurately calculate for International shipping. Email us for a quote on international shipping or get the rate yourself at www.usps.com (post office site) or www.ups.com (UPS site). Our zip code is 03031. Our handling charge for international orders is $15.00. All international orders will be verified with customer service thru email before shipping.
IMPORTANT: Many countries charge taxes, duties, and import fees. You are responsible, and agree to find out if any additional charges apply and pay for all of these charges.  In addition, customs may hold your shipment for days before releasing it to be delivered.  Please do not expect us to know when customs will release your order.

Photographs:
We LOVE photos of your best friends using our products, but to avoid problems and confusion, all photographs sent to us become the property of Handicapped Pets, Inc. d/b/a HandicappedPets.com . By sending them, you give us the right to use the photos in any way we choose including articles, advertisements, packaging, promotional material, and on the website.
 
Link Exchange:
For Link Exchanges, please click on the category that applies to you, and select "Submit a link." If you are interested in advanced search engine recognition programs and have a high Google Ranking, please contact Mark Robinson directly.
 
Contact Information:
 
HandicappedPets.com
105 Route 101A, Suite 18
Amherst, NH 03031
Phone: (603) 577-8854 or (888) 253-0777
Fax (603) 584-9349