Walkin Wheels Warranty Return Policy

 

For Individuals:  It is our intention that every Walkin’ Wheels user be happy with their wheelchair. If you experience problems, please call us. Often we can help with a simple adjustment. If you feel the cart is not for you, we can issue a RETURN MATERIALS AUTHORIZATION. Please note that carts returned without a return materials authorization will not receive credit.
 

RETURN MATERIALS AUTHORIZATION FORMS
Download and print the Return Authorization Forms:
Microsoft Word Format or Adobe Acrobat Format.
If necessary, you can get Adobe Acrobat Reader free here:
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Also the rear harness cannot be returned for hygiene reasons. This rear harness is useful without the cart, as a lifting harness to help your dog walk. Our optional handles are useful for this.

RETURNED UNOPENED: If you return the cart to us, unopened, with a Return Materials Authorization we will refund 95% of the cost of the entire cart, less shipping charges.

REFUSED DELIVERY: Please do not refuse delivery as UPS charges us for this. If you refuse delivery, you are entitled to a 90% refund, plus shipping charges.

RETURNED WITHIN 14 DAYS: If you try the cart and it does not work for your pet because of the design or fit, call us within 14 days. If we can’t correct it, we will issue you a return materials authorization and refund you up to 80% of the cart’s cost (less harness & shipping). If refurbishing is needed due to scratches or wear, this will reduce your refund.

WITHIN 1 YEAR. The cart is under warrantee for one year against defects in workmanship (with the exception of normal wear and tear of the harness and wheels). If something breaks, please let us know and we will repair or replace the cart (at our option). You are responsible for all shipping charges.
 

For Resellers: Unopened Walkin' Wheelchairs and unopened wheel kits that have not been used may be returned for full credit (except shipping) with a RETURN MATERIALS AUTHORIZATION. If products have been opened or used at stocking/refurbishing charge will be applied.

For End Users: It is our intention that every Walkin’ Wheels user be happy with their wheelchair. If you experience problems, please call us. Often we can help with a simple adjustment. If you feel the cart is not for you, please see your reseller.
Note that once used the rear harness cannot be returned for reasons or hygiene. This rear harness is useful without the cart, as a lifting harness to help your dog walk. Our optional handles are useful for this.


*Terms and conditions are subject to change without notice.